Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have recently received.
I recently sold my cottage through David Burrs in Castle Hedingham. Whilst my property was very modest in size, the staff at David Burrs made me feel a very welcomed and valued client from the start to the finish of the process. I dealt predominantly with Tim Rutter who had a wealth of knowledge of the local trends in terms of valuations and gave spot on advice on how to best market my property. My house was only on the market for a few days before I accepted an offer. I found Tim and Amanda really approachable and I was never left waiting for any answers to my questions. I had not sold a property in some 21 years and rather than it feeling a formidable task, the staff at Castle Hedingham office made the experience far less stressful than I had feared might be the case. I would not hesitate recommending the Castle Hedingham branch.
Mrs S Donaldson May 30, 2018
The sale of my father’s house was a very sensitive issue but was made as smooth as possible with the very friendly and experienced nature in which it was handled.
All staff were extremely helpful and always did as they said they would. Tim in particular always had time for me and went beyond the mark in not only the sale of house, but also in overseeing the security and care that is required of an unoccupied property.
I thank you all for all your hard work and would certainly recommend David Burr to any of my friends.
Mrs J Debenham May 14, 2018
Estate agents have a poor reputation nationally but our experience of David Burrs service gives an example of how a top class agency works. From start to finish Jack and Julian could not have been more helpful. I had to sell my sister’s house as she had died so it was a sad time for me. In addition I live up north so had to rely of the staff to do many things for me, such as making regular visits to the property for insurance purposes. Jack skilfully negotiated a good deal for us and saw us through a rather tricky few months until the sale was closed. This is a five star service.
Mr P Elmsley May 8, 2018
We would just like to say that we were very happy with the service provided by everyone at David Burr Estate Agents. Everybody there we found extremely professional and friendly. We were kept informed and updated at every stage, if a person was not available within the office at a time of us phoning, within a short period somebody always got back to us.
This is the second time of us dealing with David Burr for a house transaction, and we would always recommend them.
We would like to thank everybody, especially Tim, and wish you all every success for the future.
Mr & Mrs Dowsett April 17, 2018
We recently bought a house via David Burr (Castle Hedingham).
The two people at David Burr that helped us were Tim Rutter and Amanda Gee, and we really cannot praise them highly enough for the service they provided. They kept in touch with us throughout the whole transaction process, initially for updates as to how our house sale was progressing, but then – more importantly – later in the transaction by continually chasing the other Solicitors in the chain, and the other Estate Agents.
They were the one team that we felt we could turn to that would ask questions, obtain responses and keep us informed as to how the transaction was progressing. I have no doubt that had it not been for their diligence the transaction process would have dragged on much longer than it did.
I would have no hesitation in recommending Tim and Amanda to anyone looking for a reliable and effective Estate Agency team.
Mr D Moseley April 12, 2018
Buying, selling and letting are all of the highest standard with exemplary service. Without doubt David Burr sets the bar very high for any competition.
Mr C Line March 29, 2018
You guys have done a great job of managing my property, thank you.
Raju Narayan March 20, 2018
Many thanks indeed for sending through your excellent inspection report.
I am very pleased that the property is being looked after well by our tenants and am even more pleased at how you and your team are running the management and inspection of the property on my behalf.
March 8, 2018
Jack and the rest of the team at David Burr were always friendly, polite and responsive. As a buyer they were a pleasure to deal with and I am sure that as a seller the experience would be the same.
Mr S Freeman March 1, 2018
The BEST Estate Agents I have ever dealt with! Manager Carl, Charles and the whole team at the Woolpit office have been brilliant from the beginning. The service we received has been consistently professional, friendly, open and honest. They market almost immediately, unlike some agents and the quality of the photographer used is second to none. The property brochures are of a very high quality and the escorted viewings are conducted with a friendly professionalism. On the occasions I have visited the office I have always been warmly greeted. As I’ve said I would have no hesitation in recommending their services. 10/10
Mr G Baker February 20, 2018
Very friendly and helpful staff during phone calls and emails. Any emails with questions that I sent were replied quickly too by David Burr. I also appreciated Rachel’s help with my application process. They work hard to keep up with great communication and explain answers to questions thoroughly. The lady who showed me the property was extremely thorough, professional and friendly.
Ms A Livings February 17, 2018
Having had the sometimes dubious pleasure of dealing with estate agents in both a professional and private capacity for the past 30+ years, I can happily report that I found Luke Johnson of David Burr Newmarket to be the absolute top of the pile in all aspects as our dealings with him throughout the house buying process have been nothing other than 100% professional, courteous and honest and would have absolutely no hesitation in recommending him to anyone.
Colin McNaughton November 28, 2017
David Burr Leavenheath provided the correct level of professional service and valuation for the property to be marketed. The property was marketed at its best and enhanced by the professional photographs for the brochure which were outstanding. The potential purchasers were well vetted as far as can be reasonably done and we didn’t have any time wasters. Negotiations were handled very professionally and even when pressed to increase the price DB rebutted it with respectful reasoning. First class service and we would use David Burr again.
Mr D Bower November 22, 2017
David Burr provides a friendly and efficient service. They know the local market very well and have always understood my needs and quickly provided good quality tenants. They are very easy to deal with.
Ms J Hartley-Allen November 20, 2017
Thank you Carl and your team.
Just remains for me to thank you for your very efficient handling of this sale. You managed the 60+ enquiries and the large number of viewings with skill. A measure of your performance can be summarised by me saying that I found this to be quite a painless activity. Further, I shall certainly recommend you as true professionals to anyone who is thinking of buying/selling in this area.
The bright shining star of David Burr Woolpit easily surpasses the dull flickering candles of other so called quality estate agents in this area!!
Mr Hannant November 13, 2017
The lettings team at David Burr Newmarket have been fantastic: responsive, knowledgeable and really nice to work with. We’ll definitely ask for their help again. Top marks!
Hanna November 2, 2017