How do I set up my holiday let for booking?
Our management team will list your property on our website which in turn feeds through to numerous booking sites. This allows your property to have maximum exposure whilst being managed from one booking system.
What’s the best way to attract guests to my holiday let?
Think about your target audience and utilise the best features of your property. Maybe it is located in a peaceful rural position and you are aiming at an ‘off-grid’ weekend break or you may have a larger property which is ideally suited for family gatherings. Our professional photographs will emphasise your property’s unique selling point maximising bookings.
What is the average occupancy rate for a holiday let in my area?
This varies dependant on area, whether your property is located in the countryside or a town. Our experienced property managers will be able to advise you in this regard.
Can I block off dates for personal use or maintenance?
Our owner portal gives you complete control of your property’s calendar enabling unlimited owner bookings.
Do I need to offer flexible cancellation policies?
Cancellation policies vary dependant on which platform the booking has been made through. We like to give guests as much flexibility as possible while in turn protecting owner’s income.
Should I set minimum or maximum stay requirements?
We recommend a minimum of 2 nights in smaller properties and 3 in larger properties however this can be adjusted according to your needs or time of year.
How do I set the right pricing for my holiday let?
When onboarding your property we will put together a pricing appraisal which uses a dynamic pricing system. This allows the cost per night to be adjusted automatically dependant on time of year and even down to the day of the week. Our intelligent pricing tools monitor millions of real-time customer demand data points and recommend bespoke pricing adjustments to secure you bookings and maximum revenue.
What payment methods do I need to accept?
We accept all types of credit and debit card payments.
Do I need to charge VAT on rental income?
If your income from the holiday let exceeds the VAT threshold (currently fixed at £90,000 per year), you will need to register for VAT. This means you’ll have to charge VAT on your rental income and submit regular VAT returns. However, if your rental income is below the threshold, you can choose to register voluntarily, which may have financial benefits. It’s advisable to speak to a tax accountant about the best options concerning your situation.
What information should I include in a welcome guide for guests?
We produce a welcome folder for your property. A hard copy is left in your property and a digital copy sent to every guest prior to arrival. This includes information on appliances, heating, hot water and also a guide to the local area.
How do I handle guest inquiries and bookings promptly?
Our management team handle all guest enquiries and bookings including a 24/7 out of hours emergency helpline.
What’s the best way to manage guest check-ins and check-outs?
Our housekeeping team will manage all check in and check outs and ensure your property is turned over quickly and efficiently for your next booking.   The team will also manage any damages and maintenance in between guests.
How should I handle late check-in or early check-out requests?
Our management team will liaise with housekeeping and manage any requests for early check in and out.
How do I ensure that guests are satisfied during their stay?
We will look to ensure that your guest has the best possible experience helping quickly with any queries. Issues do occur and in this regard we look to deal with them as quickly as possible which in turn leads to positive reviews.
How often should I clean and maintain my holiday let?
Our housekeeping team will look after all changeovers ensuring your property is in the best possible condition. Quarterly, bi-annual and annual deep cleans will also ensure your property is maintained to the best possible standard.
How do I handle damages or maintenance issues during a guest’s stay?
Our management team will deal with all damages and maintenance ensuring that where appropriate guests are charged for any breakages or cleaning issues.
What kind of toiletries and supplies should I provide for guests?
We supply a variety of guest packages which are topped up at each changeover. These also vary dependant on the time of year (for example Christmas packages) and can be personalised for special occasions.
What are the legal requirements to operate a holiday let?
Do I need to pay tax on rental income from my holiday let?
You must pay tax on any profit you make from renting out property. How much you pay depends on how much profit you make and your personal circumstances.
What insurance do I need for my holiday let property?
Holiday let insurance is specialist cover that protects you from the risks that come with renting out your property to paying guests. Â Â Please seek specialist advice as to which insurance policy is suitable for your needs.
What amenities do guests expect from a holiday let?
This will depend on your property and the type of guest you are aiming to attract. Guests will expect your property to be clean, well maintained and comfortable. Easy to use appliances and heating will minimise queries from guests and providing basic provisions will help to make guests comfortable upon arrival.
Should I provide Wi-Fi, TV, or streaming services?
We recommend that owners provide these facilities in all properties.
Do I need to offer a kitchen, and what should be included?
Unless your property is suited to the hotel room market we recommend providing kitchen facilities.
How can I make my property stand out with unique features (e.g., hot tub, fireplace, or outdoor seating)?
Providing luxuries such as a hot tub will certainly attract guests to your property. Data shows that properties with hot tubs, on average, can earn more than those without. This is due not only to being able to charge a higher nightly rate but also to increased occupancy rates throughout the year.
Should I provide luxury items like towels, bed linens, or high-end toiletries?
Our housekeeping team will provide freshly laundered hotel quality linen at each changeover along with the option of various guest packages.
How can I encourage guests to leave positive reviews?
Attention to detail along with impeccable customer service will encourage positive reviews.
How should I respond to negative reviews or guest complaints?
Unfortunately negative reviews cannot be avoided however having a management team on hand to deal with guest complaints quickly and efficiently will minimise these types of review. We aim to attend to any situation as quickly as possible to ensure your guest has the best possible experience.
How can I maintain a high rating on booking platforms?
Positive guest reviews are essential and encourage repeat bookings. Growth on any platform can take a little time, but there are simple ways to increase your ranking and boost your visibility. Mainly, the key to securing more bookings is to make sure you understand and adjust to the needs of your guests.