Google Reviews

Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have received on our Google listings.



Rob Eastman
Rob Eastman
13:24 17 Jul 21
We had some bad experiences with other local agents when trying to find a property. It was a great relief to deal with people who were 'normal' and honest. Rob & Lewis were brilliant from start to finish, always tried to accommodate any requests and kept us up to date with progress. Would 100% recommend. Thanks very much to the whole team.
Duncan Gray
Duncan Gray
09:01 15 Jul 21
I can thoroughly recommend David Burr, Leavenheath. They were really helpful throughout the selling process and were always responsive: and were quick to try and resolve any issues that arose.
Paula Peacock
Paula Peacock
16:00 14 Jul 21
The whole staff were very professional, polite and a pleasure to work with. Throughout the process we were kept up to date with all developments. Our property was well presented in the brochure and we were delighted with the number of viewings received.
Victoria Gratton
Victoria Gratton
12:21 13 Jul 21
First class service provided in an extremely complicated matter. The team at Leavenheath really went that extra mile. Highly recommend!!!
Paul Landini
Paul Landini
11:32 13 Jul 21
Ollie and Luke provided excellent service, very prompt actioning queries and chasing up. A great team.
Lindsey Rendall
Lindsey Rendall
20:16 12 Jul 21
Jack and his team have been a pleasure to work with on the sale and purchase of our properties. Ours was a complicated, drawn out process during which they remained professional, engaging and good humoured. I highly recommend appointing them!
james morgan
james morgan
10:53 12 Jul 21
The team at David Burr Leavenheath helped us through our house sale in exceptionally difficult conditions, we had to fight through Brexit decisions, Christmas lulls and then the Covid outbreak + lockdowns. Jack was always professional, helpful and gave us the right guidance and told us what we had to hear even if it wasn't what we wanted to hear (circumstantial difficulties out of anyone's control at the time). I've dealt with other agents like Savills and they're not a scratch on DB and the team in Leavenheath. I would not hesitate to go straight to DB again for buying or selling, overall a great experience and service.Thank you for all your help and guidance and all the best, James
Debbie Deeks
Debbie Deeks
20:18 11 Jul 21
We recently moved to Castle Hedingham and could not fault David Burr even when we changed our minds again about which property we were going to purchase!They were extremely friendly and helpful and we would definitely recommend and use them in the future!
Madeline Gipson
Madeline Gipson
15:03 10 Jul 21
An exceptionally friendly and professional service. I couldn’t fault them from start to finish and would recommend to anyone.
Barry Pitts
Barry Pitts
16:39 06 Jul 21
A big thanks to Jack and the team at David Burr. Very professional, even under pressure - nothing was too much trouble. Recommended!
Trevor Daley
Trevor Daley
16:23 06 Jul 21
Jack and his team did a superb job! Professional, easy to deal with and good communication throughout the process. Marketing strategy and pricing easily agreed and fees were fully transparent. Viewings were conducted efficiently, safely and with minimal disruption. The property sold swiftly and the team remained focused through completion.No hesitation in recommending!
James Devitt
James Devitt
15:37 06 Jul 21
A really good professional and reasonable team. We have recommended to others and cannot say more. Have sold and are now renting a house through them...just need to buy one now!
Rob Kilgour
Rob Kilgour
14:07 06 Jul 21
We were dealt with very professionally from the start of purchasing a property through to completion. Mark and Duncan were excellent.
Glen Taylor
Glen Taylor
16:30 05 Jul 21
We purchased a property in Bures that needed to complete before the 30th June stamp duty deadline. Jack and his team represented the buyer, however they didn't mess around supporting me as the purchaser to understand the process, the key stages to push and pull solicitors, surveyors and contractors for quotes. I have purchased 6 properties in my 48years. Jack by far made the process the easiest. David Burr value getting deals done and avoiding messing around. Buying a house and planning a move is complex, stressful and full of potential pitfalls. David Burr made the whole process a pleasant experience. Best Glen
Mark
Mark
14:35 05 Jul 21
A big thank you to all at David Burr, Leavenheath and Long Melford for their professionalism throughout a long and protracted selling and purchasing process. Very professional and got the job done.
L M
L M
11:48 04 Jul 21
Tim and Tom were a pleasure to deal with, always polite, professional and helpful at all times, would be happy to use this company again in the future
Dave Hat
Dave Hat
12:09 03 Jul 21
Rob and Lewis at the Bury St Edmund's office did a great job persevering with selling my property.Very pleased with their continuous communication and support, and would certainly recommend their services to anyone.
Kristine
Kristine
05:51 01 Jul 21
We had such a brilliant experience. All the way from selling our house to purchasing our new dream house. We had always help and advice. They answer the phone when we need it. They immediately sorted out when need to be sorted. We were so pleased with all. Lewis was professional and helpful. Highly recommend!
Stuart McIntyre
Stuart McIntyre
14:10 30 Jun 21
We were buying a house with a tight deadline and Ollie was invaluable to us hitting our deadline; he was always happy to take calls and to ensure everything was on track.
Mark johnston-wood
Mark johnston-wood
09:51 17 Jun 21
My son and I moved into a beautiful cottage in Sudbury a couple of years ago. David Burr are the managing agents and from the start have ensured that we were safe and comfortable in the cottage. Any issues were always dealt with quickly. I would recommend the team to any perspective landlord who wants their property well managed.
Glenis Guiver
Glenis Guiver
09:05 17 Jun 21
David Burr lettings came up trumps when were recently looking for a house to rent. Having sold our house through them earlier this year they were the first port of call for a rental. From the viewing to the moving in, Julie, Julian and team were totally professional and assisted me to ensure a short and hassle free rental. This is how Estate Agents should work, personal service where you feel you are not just a number. Thank you all.
Juliet Vickery
Juliet Vickery
17:14 04 Jun 21
The personal and professional service of the team at David Burr Newmarket, Ollie and Luke in particular, took so much of the stress and anxiety out of the house buying experience! They responded rapidly and helpfully to questions and concerns, provided an efficient and honest link between buyer and vendor, and were always ready to go the extra mile! If we do sell our lovely new home it will be through them for sure!
Buck & Bear
Buck & Bear
20:27 03 Jun 21
We have been dealing with David Burr Newmarket office for a few months on quite a complicated sale and purchase, and they have been fantastic. So professional, quick to reply, quick to sort problems, very friendly, dedicated and absolutely cannot fault the service they have provided. I would highly recommend to anyone selling or buying a property.
James Grange
James Grange
06:48 30 May 21
A huge thank you to the team. A particular mention of praise for Mark and Julian, who kept our chain informed throughout. Very professional and nothing was too much trouble. We would recommend, without hesitation.
Marie Shortland
Marie Shortland
19:12 22 May 21
I can highly recommend Luke from David Burr at Newmarket. He dealt with my recent house purchase from start to finish and I received fantastic personal service throughout. He is highly professional, efficient, proactive, always responds very quickly to emails and I can say with absolute confidence that he did his utmost on my behalf. He made the whole process much less stressful than it otherwise would have been. He is everything you could wish for in an agent and I am so grateful to him and the team!
annette andrews
annette andrews
16:34 17 May 21
Excellent service and support from the team all the way through the sale process of my father's home - a big thank you ...
Emily Carman
Emily Carman
21:32 16 May 21
The David Burr team in Leavenheath have been incredibly patient with our house sale. The team's professionalism and efficiency was evident throughout the process. A big thanks to Julian, Jack, Mark, Sam and Nikki for all their help.
Sherri Cox
Sherri Cox
08:06 13 May 21
They made the difficult times of Covid stress free. Really good at arranging viewings and good value for money. They responded to my email quickly
Paul McDonald
Paul McDonald
15:43 07 May 21
I would not hesitate to recommend this estate agency. Tom Cutting handled our sale and throughout he was supportive, polite and thoroughly professional. We had a few ups and downs before the sale went through, but Tom was always accessible and always working tirelessly on our behalf.
Kate Hall
Kate Hall
08:39 26 Apr 21
I would recommend David Burr to anyone looking to sell their property! The team were professional, honest and reliable throughout the sale of our house and always had time to lend us advice when needed during our own buying process.
Richard Riley
Richard Riley
19:58 01 Apr 21
Fantastic service and dedication
Tony Osborne
Tony Osborne
10:36 30 Mar 21
Just had sale completed. Everything was done professionaly and helpfuly. Very satisfied.
Emma Bangs
Emma Bangs
14:41 29 Mar 21
The whole team at David Burr Leavenheath provided an excellent service. Jack, Julian, Sam and Mark were all extremely helpful and very pleasant. I would recommend this estate agent to everybody to use.
Nick Sharpe
Nick Sharpe
12:56 22 Mar 21
Responsive team who deliver the required level of service very professionally
GLENIS Guiver
GLENIS Guiver
12:20 21 Mar 21
Great Service from all at David Burr. Always there to answer questions. Highly recommend them to see your property - Estate Agency as it should be - the personal touch
Roger Howgego
Roger Howgego
18:32 19 Mar 21
Very professional, efficient and user friendly office. Always helpful and responsive to calls and email contact.Jack, Julian, Sam and newly joined Mark were all 1st class. We’ve used other local agents In the past but this team excelled themselves in every way and would definitely use them again without hesitation.Sincere thanks to you all. We are most grateful.
Stephen Brennan
Stephen Brennan
17:49 19 Mar 21
Such a great team, professional throughout, friendly personable service from all at David Burr Leavenheath. Jack, Mark, Julian and Sam provided regular updates and succeeded in getting us sold where other lesser agents had failed. Marketing material were of high quality. All viewings were arranged efficiently and confirmed with an email and a follow up to give feedback. An offer was quickly negotiated through the team and we were then kept updated regarding the conveyancing which was a very slow process. The team chased progress on our behalf and tried to move things forward as best they could. Highly recommend.
Steve Lomas
Steve Lomas
14:18 18 Mar 21
This is a very good estate agency.
Yvonne Kendall
Yvonne Kendall
09:57 18 Mar 21
Very helpful charming and professional
Mr C
Mr C
11:52 16 Mar 21
Excellent service from Rob, Lewis and the team. We were offered the asking price within days of listing. Helped us every step of the way and were indispensable towards the end.
Terry Nicholls
Terry Nicholls
09:40 12 Mar 21
Excellent ,courteous and professional service. Would recommend to anyone. Thanks to Lewis and Rob.
Angela Coster
Angela Coster
14:45 09 Mar 21
As a buyer I was very pleased with the professional, friendly and responsive service given. I have dealt with a couple of other estate agents in the last few months and neither of them came up to anywhere near the standard of service given by David Burr, Bury St Edmunds. Communication was excellent throughout and the whole process was relatively painless. If I were to move again, I would definitely use David Burr to sell my home.
Steve Purser
Steve Purser
20:44 08 Mar 21
After using a number of estate agents to find our dream property, Luke and his team from David Burr exceeded our expectations. They are nothing but professional, and Luke was always at hand and quick to respond to my queries. I would thoroughly recommend him and his team and should I need to sell a property in the future, they would be the my estate agent of choice.
Richard Thompson
Richard Thompson
10:43 04 Mar 21
Luke and his team did a great job of selling our home. Always contactable, responsive and communicative, with the ability to overcome a number of obstacles and difficulties along the way. Very professional approach, and friendly helpful staff no matter what.Can only recommend.
John Hilsum
John Hilsum
10:09 17 Feb 21
Excellent letting service undertaken by the most courteous and helpful staff at all times. A pleasure to deal with David Burr Letting and well recommended for this type of undertaking.
Adrian Burr
Adrian Burr
10:38 15 Feb 21
Very attentive service. Acted as a very useful intermediary between solicitors to expedite the sale. Very quick on marketing and re-marketing. Would recommend highly. Surname is a coincidence.
A. J. Cassidy
A. J. Cassidy
12:10 12 Feb 21
Excellent, confidence inspiring, and thoroughly decent people. Recommended without hesitation.
Kate Samengo-Turner
Kate Samengo-Turner
11:49 12 Feb 21
I cannot speak highly enough of how David Burr have handled the sale of my house. In extremely difficult times, what with Lockdowns and an unsteady financial market, David Burr have been friendly, attentive and responsive. They have shown me huge initiative and have always made me feel I was important to them and selling my house their priority. I have found them to be courteous , and realistic as to how they think the sale of my house should be marketed. Everyone at David Burr act with great charm and efficiency. They have communicated well, not only me, but with the potential buyers. I feel that I could call them friends, and like the best friends, they have supported me at one of the most sensitive and crucial times of my life. Thank you for selling Hundon Hall.
Jeremy Stoke
Jeremy Stoke
11:20 12 Feb 21
My wife and I have used David Burr Estate Agents in Clare, Suffolk on four occasions over the past three years and had excellent service and practical advice on all occasions. The office of Nick, Miles and Sheila work well as a team to get the job done, working professionally for both the buyer and the seller. Highly recommended. Jeremy Stoke
Susan Eyre
Susan Eyre
11:10 12 Feb 21
We purchased our house in Clare through David Burr recently. Overwhelmingly positive experience, Nick and his team were very professional and helped us every step of the way. Communications were excellent and friendly.
James Gambrill
James Gambrill
09:18 10 Feb 21
We have no doubt that we would not be celebrating a successful sale of our mothers property in Great Barton without the unstinting support, ingenuity and thoughtfulness of Lewis Wingate and Rob at your Bury St. Edmunds office. We know things were extremely busy for them, yet we always felt that nothing was too much trouble - hugely impressive service. They drove the sale, whilst at the same time demonstrating real empathy with all of the parties involved. They were a pleasure to work with, despite the very difficult circumstances in which everyone is currently operating.
David Roberts
David Roberts
15:41 29 Jan 21
Found the Leavenheath team very easy to deal with; helpful & prompt at responding
chris collings
chris collings
13:26 22 Jan 21
Excellent Estate Agents, first class service, very knowledgeable about the local market, professional, responsive and easy to deal with.
ray errington
ray errington
17:57 15 Jan 21
Outstanding personal service, dogged determination, in touch every day of the process to keep us updated, friendly, jargon free zone & impeccable local knowledge. Plus, genuinely nice people, so refreshing after the trauma of dealing with the 'elitist' London agency brigade. Highly recommend. Jack & Julian are a couple of stars.
samantha m
samantha m
10:08 06 Jan 21
Fantastic Team, professional, personable and efficient service from all at David Burr Leavenheath. 2020 was certainly a year of challenges and through the whole housing sale process Jack, Julian, Sam and newly joined Mark were exceptional in their communication with us and our buyers. From valuation including marketing material to lining up viewings, an offer and completion the team kept us abreast of developments, always encouraging and positive when the most frustration of situations arose. Highly recommend.
Wiliam Blake
Wiliam Blake
11:05 04 Jan 21
Really excellent service from all at David Burr. Julian and Jack did a great job in challenging circumstances. They managed the tortuous sale process, and our burgeoning anxieties in an open, honest, and professional manner. Would highly recommend.
Jo Collins
Jo Collins
14:16 02 Jan 21
Highly recommend David Burr, we have purchased 2 properties and now sold 2 properties with them. So friendly and professional, on the ball and certainly no complaints! Thanks Jack, Julian, Sam and team.
Peter Edmunds
Peter Edmunds
00:24 24 Dec 20
I have to say Lewis Wingate at the Bury St Edmunds branch went far and beyond to secure our house sale, this was also in a truly difficult year with the coronavirus. Totally recommend for service & professionalism.
Nick Wiseman
Nick Wiseman
12:22 04 Dec 20
Great company who offer a great service and staff are really friendly
C T
C T
12:26 27 Nov 20
We have had an excellent and professional service from the entire team in the Clare Office. Lots of viewings were arranged and a buyer was found very promptly. Would not hesitate to recommend.
Emma McDougall
Emma McDougall
14:56 23 Nov 20
David Burr in Clare have great local knowledge of residents, properties and services. Miles was allocated our case which meant we had one point of contact who had a handle on the whole thing although all the team, Sheila, Nick, Matthew and Olly were all able to help if Miles was out. They are a really friendly helpful team. We didn't have the smoothest of purchases but Miles kept in touch, always called back & is very pleasant to deal with.
Katherine Brothers
Katherine Brothers
14:02 19 Nov 20
What an incredible estate agent!! Managing Director, Tim Rutter is first class!! He was our sellers estate agent and not even our own and was fabulous throughout. He kept us up to date (sometimes even before our solicitor) on what was going on and was constantly going above and beyond for us. I hope we never need or want to sell but if we do, we know where to go!! Thanks to everyone at David Burr Castle Hedingham for 5 star customer service!!!
anne-marie hodgkiss
anne-marie hodgkiss
17:20 30 Oct 20
Luke and every member of the team have provided great service. They communicate simply clearly and promptly and they have been really generous with their time, advice and expertise. We recommend them without reservation.
Mark Taylor
Mark Taylor
14:41 30 Sep 20
Excellent service from Gavin and Carl from start to finish. We had our home previously listed with a different local estate agent and was having very low viewing levels.They sold us on the idea of being able to bring people in who were looking to relocate to rural Suffolk, and that’s exactly what they did.Got a good number of viewings, and even with the couple of months pause during COVID managed to get us under offer and moved quickly. Highly recommended.
damian green
damian green
07:08 18 Sep 20
I've used David Burr in regards to a rental of a property as well as a purchase and sale over the last two years. Every transaction has been very successful; Miles and the team in Clare are always professional, knowledgeable and most importantly prompt in responding to queries. I genuinely wouldn't use anyone else locally - a great company to do business with.
David Battell
David Battell
19:08 17 Sep 20
We were very impressed with all the team at Clare from start to finish, particularly through a bad time when COVID-19 occurred. They remained in contact, kept us well informed and achieved a good price for our property.We would not hesitate in recommending David Burr.A big thank you to all the team.
michael hilton
michael hilton
17:59 16 Sep 20
The team at David Burr, and in particular Matthew, managed the sale of my elderly mother's house during a very turbulent and difficult time. I have absolutely no regrets about having given them exclusivity, for they were professional and courteous at all times, very easy to contact (I live abroad) and were happy to do the odd annoying little chore which gave me peace of mind. Highly recommended!
Jill Jackson
Jill Jackson
14:45 16 Sep 20
We were extremely impressed with the exceptional service provided by David Burr Estate Agents when we sold our property. A fantastic team ...thank you for making the whole process easy for us.
L Dan
L Dan
08:45 16 Sep 20
David Burr are always our first choice agents, they consistently deliver on their promises. We have recently sold two houses within 18 months and I would hesitate to recommend David Burr to anyone wanting to sell their property. We have also used them for renting another property which was an equally excellent service. Thanks to Nick, Shirley, Miles & co for all your help.
Wendy Black
Wendy Black
22:45 14 Aug 20
Excellent personal service, extremely knowledgeable and very helpful.
katie g
katie g
10:23 10 Jul 20
We have used a number of estate agents in the past, but David Burr in Leavenheath far outshine the rest. When estate agents were able to open again with the easing of lockdown, we needed to get our house on the market and sold as quickly as possible. We were conscious of the state of the market post Covid -19, so didn't hold much hope! However, Jack was incredibly helpful, professional and meticulous in the preparation of particulars. We had a buyer within a day and we hadn't actually hit the market yet, that wouldn't have happened if Jack and his team didn't maintain such good, professional relationships with all of their clients. There is a genuine desire to help buyers and sellers in this office and they work hard to deliver personal customer service, something I find can be very difficult to come by. Each team member we spoke with knew exactly who we were when calling the office, they were able to give us updates on our sale and were extremely polite, friendly and genuine. Thanks so much Jack and all the team at the Leavenheath office, we look forward to working with you again in the future.
Gregory john Bryant
Gregory john Bryant
19:14 17 Jun 20
First class agency with excellent staff an absolute pleasure to purchase our property with them many thanks indeed Gregory & Clare Bryant
Alison Newstead
Alison Newstead
08:20 09 Jun 20
I cannot recommend David Burr at Leavenheath enough. From the very outset of dealing with them, they have all been highly professional, supportive and friendly and nothing has been too much trouble. Their literature is highly impressive and very professionally done. I would not hesitate to use them in the future and recommend them to any of my friends. Thank you Jack, Julian, Nicola and Sam for all your support.
Rebecca
Rebecca
10:46 21 May 20
A great team. I would highly recommend David Burr.They very quickly generated lots of interest in my property, with expert knowledge of the area. Always professional and providing a great service.
O
O
23:24 24 Feb 20
A very competent and comprehensive estate agent providing the best service that I've not experienced from any other estate agent. Professional from beginning to end. Highly recommended.
x x
x x
17:46 24 Jan 20
No hidden costs - pictures were good and included in the agreed commission.Sale agreed relatively quickly however chain was not without challenges!Julian kept us ( and our buyer!) fully informed at all times and in doing, so kept things together. Without his efforts I suspect things may have turned out differently.Good support from the whole team at Leavenheath and we are very grateful for their professionalism throughout - thanks Jack and company!
Charlotte Williams
Charlotte Williams
23:30 14 Jan 20
Consistently helpful and professional team, I found eveyone excellent at David Burr. During a long transaction for my family they remined responsive, empathetic and provided me with helpful advice and guidance. Their knowledge of this area of the country is unparalleled and unlike many agents, they offer realism and a pragmatic approach. Would highly recommend.
Paul Drummond
Paul Drummond
20:10 13 Jan 20
These guys are the best at what they do. Very helpful and informative throughout the house purchase process. Buying a house is very stressful and what you need is an estate agent that is there with you all the way and from our experience they where. So thank you and keep up the good work.
Bruno
Bruno
17:27 10 Jan 20
Thanks to all at David Burr for the able guidance and assistance we received in selling our home in Stradishall. 2019 threw up its share of market uncertainties, and starting in July, we weren’t sure what to expect. David Burr provided expert guidance at every step, from pricing at fair value, to pairing us with a stellar solicitor, matching us to our eventual buyers in just five viewings, and contributing to the smooth conduct of contract negotiations. We did it in 6 months for start to finish, that's not half bad!
Penny Pullan
Penny Pullan
09:13 22 Nov 19
Jack Thornley was recommended to me by a neighbour as a potential privately arranged sale I had arranged myself turned nasty and fell through. He spoke to me on the phone and was so reassuring that it took away a lot of the angst and worry.David Burr then marketed our house with beautiful pictures that wowed our friends and family, and the potential buyers! We had two offers within ten days, and accepted one from the sort of family we had dreamed of passing our house on to.Then the chain broke in the middle of the Brexit turmoil in October 2019. That’s when we saw how very good Jack, Julian and Sam were. They helped us stay calm, were more on top of our buyers’ buyers house sale than our buyers’ estate agent. In fact, in our chain, we all refer to Jack as the ‘really good’ estate agent who we refer difficulties to.Yesterday we exchanged at a price 98.3% of the asking price in a terrible market. Thank you Jack et al!PS I haven’t ever been to Leavenheath and only met Jack at my property. Our house was in one of the villages surrounding Colchester. Don’t be put off by the fact that the office is a bit out of the way in Leavenheath.My only regret is that I probably won’t be able to use Jack in the future as I now live in Leicestershire!
Dominic Glover
Dominic Glover
16:12 18 Nov 19
We're happy as Larry. A very slow market, but everyone battled thru & we finally got there. We're happy, & i'm sure everyone at David Burr is happy, eco veryone's happy. Job done, move along. Next!!
anne-marie hodgkiss
anne-marie hodgkiss
15:40 15 Nov 19
We bought and sold through David Burr and really appreciated the care they took to understand our situation. As it took us time to agree exactly what we were looking for this was a process that took place over a couple of years. Throughout this time Matthew and all his colleagues were endlessly patient, professional, helpful and positive.When we found the right property they took initiative in progressing the move and through phone calls and emails always kept us fully informed.We thank Matthew and all the staff for providing such great service and we recommend them without reservation.
stairs78
stairs78
14:31 15 Nov 19
Very happy with the service throughout our house move, one of the few estate agents we actually trusted! I highly recommend them.
Steve Hurrell
Steve Hurrell
21:47 07 Nov 19
Excellent and caring service from Murray and all the team at David Burr. We had regular updates in respect of our house sale and always made time for us. Would highly recommend.
Alexander Debenham
Alexander Debenham
07:13 14 Sep 19
Extremely professional and friendly throughout the process. I would highly recommend David Burr Leavenheath to anyone.
Alexander H
Alexander H
08:42 12 Sep 19
Jack, Julian & Sam plus team did a great job on both of our transactions. Typically, it was not straightforward but they remained calm through the ups & downs. They were always willing to accommodate our requests for extra viewings and so on & showed our house very well too. Highly recommended.
Keith Truman
Keith Truman
09:44 09 Aug 19
Great job selling father in laws house by Miles and colleagues at David Burr in Clare. They kept us regularly informed and when needed gave good advice on price, prepping the property etc. Highly recommended.
Miss V Martin
Miss V Martin
14:49 12 Jul 19
I'm the same Vicki Martin who wrote a review 2 years ago giving only a moderate rating, but indicating I thought extensive staff changes had been made. Alas I can't log into that account to edit it.It takes guts for a business to admit mistakes were made but then continue with the same customer. After failing to sell with Burrs Newmarket the first time around, my property was off the market for some months (builders next door!) before going back on with other agents ... two prospective sales then fell through (one at a very late stage), so another agent change was needed. I had two main contenders to take this forward; some would have considered me crazy to go back to Burrs again after various issues the first time around, but Luke's interest, approach and obvious experience backed by the fact that fundamentally I just like Burr's style (great photos - by a pro; personalised approach; classy image; attractive range of especially rural properties which are shown to viewers in a relaxed-yet-efficient, non-hard sell manner - NB I also bought through Burrs in Bury St Edmunds) left me persuaded to try again. (Luke hadn't been employed in the office when my property was on with Burrs previously).Yes, it's taken a while - but mine is a rather unique property. I welcomed guidance on guide price adjustment, in line with likely seasonal changes in market interest - and it looks that a sale will now proceed (I'll update this when it's gone through) with a buyer who has been properly vetted as to financial availability and likelihood of chain issues. I've never felt pushed ... the office staff have kept on top of things and frequently gone 'above and beyond' the basic service. One always would like to get more for a property but sometimes you have to draw a line on waiting for 'the right person' and the reduction we made brought a swift result.I have come to hold a relatively low expectation of estate agents from various experiences in recent years (many of them seem to be email phobic in particular, which seems nuts given that most marketing is now online - and sending out staff on viewings who have never even been to the village, no mind the property before, and don't know where e.g. alarm panels are located, is ridiculous - NB these things happened with *other* agents, not Burrs!). Minor glitches will always happen from time to time - but you won't go far wrong with Burrs - indeed there's a lot to like about them.
Vinay Rathod
Vinay Rathod
18:43 17 Jun 19
My wife and I brought our dream home from Luke at David Burr. My wife and I personally arrange 100+ mortgages each year and have dealt with every type of estate agent under the sun - and can confidently say Luke is the most professional and helpful of them all.A difficult negotiation which no doubt wouldn't have succeeded without him, I would recommend without hesitation.
Niyati Rathod
Niyati Rathod
12:28 13 Jun 19
Luke and the Newmarket team have been absolutely amazing with our recent house purchase from start to finish. Considering my husband and I are mortgage brokers and have therefore dealt with many agents, I believe Luke is by far the most pro active and efficient agent I have ever come across. I cannot praise Luke and David Burr anymore!
Robert Johnson
Robert Johnson
08:48 07 Jun 19
Used several times and would use again.
Ian s
Ian s
07:10 23 May 19
Lovely place to shop and have a cuppa
Leslie Parker
Leslie Parker
11:19 16 May 19
Brilliant people who know area and potential buyers and provide door to door support very professionally. Don't go a anywhere else.
David Hicks
David Hicks
13:06 10 May 19
Superb service right through to completion on both sale and purchase. Great team and all very pleasant to deal with. Highly recommended.
Matt Rosson
Matt Rosson
18:32 05 Apr 19
The team were proactive in promoting our property and made the process of selling our home smooth and worry free. We received a professional and friendly service throughout and would highly recommend to others.
Mary Jardine
Mary Jardine
11:47 16 Feb 19
Excellent service from Carl who liaised with both myself and the vendor on a regular basis ensuring a successful sale was completed.
Miles Wilson
Miles Wilson
07:50 08 Feb 19
Excellent professional service from the valuation meeting ,through to the completion. We would have no hesitation to recommend their services.
Dianne Curson
Dianne Curson
08:28 01 Feb 19
Julian, Sam and the team at Leavenheath, proved themselves to be professional and indefatigable, bringing a smooth conclusion to the marketing and sale of our house. The photography by Nick Fletcher, was of a particularly high standard, too. Exceptional service from start to finish. Thank you!
Jane Youngman
Jane Youngman
15:46 28 Jan 19
Great Team, great service , highly recommended
Nicola Silcock
Nicola Silcock
10:45 19 Jan 19
All at the David Burr Clare office gave me a first class service, dealing with the many and varied issues that arose in an appropriate, professional and prompt way. Very pleased - and I haven't had cause to say that about many Estate Agents I've used!
Glenn Scotton
Glenn Scotton
07:40 11 Jan 19
As a house builder it is important to have professional people to rely on for the best advice and instruction. This is certainly true with the team from D Burr who know the local property scene inside out.GCS Homes.
Edward Wragg
Edward Wragg
17:35 07 Jan 19
Murray and his team were very helpful throughout the sale of our property keeping us regularly updated and going above and beyond as the deadlines drew closer and when we had issues with solicitors and other houses in the chain. Many thanks for all the help, would definitely used David Burr again.
Emily I
Emily I
11:43 07 Jan 19
Being a conveyancing solicitor in Bury St Edmunds I have worked closely with David Burr on numerous occasions and have always found them to be extremely proactive and helpful in progressing the transaction. Murray and his team are always on hand to help wherever needed and I wouldn't hesitate to recommend them.
Jo Carter
Jo Carter
18:13 04 Jan 19
We purchased our home from David Burr and the support and expertise was fantastic. They were friendly and reliable from the viewings, putting in the offer and moving towards the purchase they communicated regularly with us and the seller to answer any questions we had and to provide updates. They were supportive in following up with solicitors to move the process along smoothly. Completed within 10 weeks which was helped by their drive to move things forward. We would definitely recommend them! 😀
Emma Fraser
Emma Fraser
14:10 04 Jan 19
Having used David Burr twice to sell my home I wouldn’t hesitate to recommend them. As a conveyancing solicitor I have come across a number of agents but have always been impressed by the staff at David Burr. They are pro active, honest and professional. On both occasions they have helped achieve asking price and have carefully steered the various parties through the sale/purchase process. A fabulous team.
Joe Leedham
Joe Leedham
15:47 03 Jan 19
Excellent estate agency service from valuation, through the marketing and viewing process, finding us a buyer and getting us to the point of exchange. Professional and efficient, would highly recommend David Burr to all!
Adrian Graves
Adrian Graves
19:08 02 Jan 19
Professional, effective and pro-active - with excellent and up-to-date local market knowledge and capability … particularly of period, listed and niche properties.
Darryl Meech
Darryl Meech
17:41 02 Jan 19
The Clare office team provided first class service for my sale. Professional, helpful and responsive at all times.
amy lawes
amy lawes
16:25 05 Nov 18
Luke and Nick, and their team in the Newmarket branch, have been amazing with the sale of my Mothers property just outside of Newmarket. Helped and advised her the whole way through, and in the end getting 3 very good proceed able buyers with only being on the market 3 1/2 weeks. Very good agency and would recommend to anyone in the Suffolk area to use.
Mark Smout
Mark Smout
13:52 27 Jul 18
Murray Rose and his team are at David Burr are a pleasure to deal with. Certainly the best place to sell your property in the Bury area! As a practicing Surveyor I would have no hesitation in recommending David Burr who offer a very professional and friendly service.
Finnley 99
Finnley 99
13:50 23 Jul 18
Great service from start to finish. Really helpful staff who went out of their way to help my move go as smoothly as possible. Thanks guys!
Tamsin Crow
Tamsin Crow
10:57 19 Jul 18
Called the Newmarket office for some information and the chap I spoke to was very efficient knowledgeable and helpful, will definitely be looking at using them when I come to sell!
Charlotte Chapple
Charlotte Chapple
10:40 19 Jul 18
The team in the Newmarket office were incredibly professional and friendly when I came to the office. They provided some really great advice around selling the family home and the current market. Thank you!
Simon Ward
Simon Ward
15:32 16 Jul 18
Julian, Jack and Sam were lovely during the sale of my house. I felt that the advice that they gave helped the sale go through quickly and efficiently at the price I wanted. When there was a problem they were honest with me and sorted it out without fuss. I’d also like to thank the man (sorry, I forget his name) that oversaw the viewing. Again he was efficient and professional. 10 viewers and 2 offers within 5 days of Jack’s initial visit. Many thanks.
Jo
Jo
20:01 13 Jul 18
We had excellent service selling our home. All staff were polite, helpful and supportive. The whole process was very professional and they guided us through from start to finish, doing what they said they would and producing an amazing brochure. We would highly recommend using David Burr estate agents.
Amanda Clemence
Amanda Clemence
14:18 11 Jul 18
A very polite and hard working team, highly recommended!
Martine Tait
Martine Tait
15:44 10 Jul 18
Would really recommend David Burr, such a brilliant team! Couldn’t do enough to help me and my husband in our move! Special thanks to Matthew!!!
Georgia Rowley
Georgia Rowley
12:45 10 Jul 18
Really helpful team throughout my property search 👍🏼
Bethany Raper
Bethany Raper
12:35 10 Jul 18
Fraser has been excellent throughout my search. Highly recommend going through him.
Rachel
Rachel
16:00 05 Jun 18
Fantastic service.
Kathrine Maguire
Kathrine Maguire
11:31 14 May 18
I can’t recommend David Burr at Leavenheath highly enough. They were professional, friendly and the communication was fantastic. I would apply this to all the members of staff and feel that Jack and Julian really exceeded my expectations. From start to finish they all made the experience of selling and buying a positive one. Thanks!
peter emsley
peter emsley
19:21 17 Apr 18
Estate agents have a poor reputation nationally but our experience of David Burrs service gives an example of how a top class agency works. From start to finish Jack and Julian could not have been more helpful. I had to sell my sister's house as she had died so it was a sad time for me. In addition I live up north so had to rely of the staff to do many things for me, such as making regular visits to the property for insurance purposes. Jack skilfully negotiated a good deal for us and saw us through a rather tricky few months until the sale was closed. This is a five star service.
Green Adam
Green Adam
09:26 09 Apr 18
I work with a lot of estate agents in my line of business (property developer/builder) and can honestly say Murray and Steve at David Burr have been a couple of the best yet. They have the perfect balance of friendliness and professionalism and have been a pleasure to deal with!My wife and I viewed a popular property being marketed by David Burr and decided we would like to make an offer... after some skilled negotiation on their behalf we now have an offer accepted. We are paying more than we wanted to, but think the house is worth every penny to us. However the fact that we are paying more than we wished only highlights the good work of Murray and Steve... Im sure they have some very happy vendors, and I will certainly be using them when selling locally in the future.Really refreshing to experience such good customer service! Well done David Burr!
Simon Freeman
Simon Freeman
12:40 28 Feb 18
Jack and the rest of the team at David Burr were always friendly, polite and responsive. As a buyer they were a pleasure to deal with and I am sure that as a seller the experience would be the same.
Peter Sawyer
Peter Sawyer
09:41 19 Feb 18
Visited David Burr Newmarket in late January. The team were friendly and gave me some great insight into the current market and what I could realistically purchase. Thank you!
Graham Baker
Graham Baker
12:32 14 Feb 18
The BEST Estate Agents I have ever dealt with! Manager Carl, Charles and the whole team at the Woolpit office have been brilliant from the beginning. The service we received has been consistently professional, friendly, open and honest. They market almost immediately, unlike some agents and the quality of the photographer used is second to none. The property brochures are of a very high quality and the escorted viewings are conducted with a friendly professionalism. On the occasions I have visited the office I have always been warmly greeted. As I've said I would have no hesitation in recommending their services. 10/10!
Catherine Horwood Barwise
Catherine Horwood Barwise
17:32 01 Feb 18
Always polite and helpful - a great team!
Edward Hollingsworth
Edward Hollingsworth
10:34 15 Jan 18
Great team and excellent service
R Willmott
R Willmott
14:58 06 Nov 17
We recently purchased a property through David Burr and found them extremely helpful and proactive. We had a particularly difficult chain and they were always in regular contact with us to help the process along.
Jane Elliott
Jane Elliott
09:17 24 Oct 17
From start to finish we couldn't have asked for a better service. They went far beyond our expectations to bring a bumpy ride to a satisfactory conclusion. We have moved 11 times in the last 20 years and this was definitely the best service.
Louise Hamilton
Louise Hamilton
13:09 13 Sep 17
Charles has made the purchase of our new home very easy! Nothing was too much trouble! Viewings where arrange for our new home at times to suit us! Very happy with our new home thanks!
Kate Ryan
Kate Ryan
08:00 03 Sep 17
David Burr and particularly Luke have enabled me to have an extremely stress free house sale! They are professional , understanding and very communicative . They do what they say they will do and I thoroughly recvonmend them!
Carole Baker
Carole Baker
14:42 22 Aug 17
Murray and Elaine and the team were the ultimate in friendly and professional! They sold our house the first weekend it was on the market with them, we got more than the asking price and we moved inside 8 weeks! 5 stars from me!!
Lewis Scarff
Lewis Scarff
09:05 22 Aug 17
We appointed Murray Rose at David Burr's Bury St Edmunds office to sell our property in early 2017 - a large detached bungalow sitting on a 4acre plot in a desirable village just outside Bury St Edmunds, the first time the family-built house had ever gone to market. Having met with several reputable local agents I felt Murray showed the most appetite and desire to be the selling agent, he was always the most prompt of the agents we talked to and never required chasing for a response, offering information and advice almost immediately. I always felt I was getting realistic advice from Murray rather than lip-service - whilst other agents were happy to agree to whatever price or selling method we wanted, I had more confidence that Murray was being realistic whilst pushing for the best price - I feel this is what you get with David Burr. We managed to attract many potential buyers and the final transaction with the purchaser went very smoothly. We achieved around the price we expected, and felt that Murray had got the most from the eventual purchaser on our behalf. Would recommend Burr's without hesitation.
Deborah Tully
Deborah Tully
09:34 18 Aug 17
Outstanding service, from registration through to completion, proactive selling and customer care at its best. The team at the Bury St Edmunds are a credit to David Burr, cannot recommend them enough. There are so many lazy agents out there that forget about their clients once you have signed on the dotted line, Murray, Steve and Elaine certainly are not one of those. The fees are good and the service even better.
Peter Sawyer
Peter Sawyer
11:32 02 Aug 17
The team at David Burr Bury St Edmunds were helpful and answered all the questions I had on purchasing a property.
Andrea Pereira
Andrea Pereira
15:20 12 Jul 17
We had a great experience using this agent for our purchase and sale. We were always given plenty of time and help from the beginning to the end of the process. Julian was always polite, friendly and calmly dealt with any query or situation with commitment and care, while driving the chain for us when needed. We would definitely recommend this branch.
Rory O'Brien
Rory O'Brien
00:27 04 Dec 15
What could have been a disastrous experience selling our house in Bury St Edmunds was considerably eased by the superb team of Charlie, Matt and Caroline. To say they went the extra mile would be an understatement. They were excellent, guiding us through a veritable minefield. From an early offer to a late withdrawal; on a roller coaster of elation to dashed hopes; throughout the whole marathon that followed this, they were absolutely outstanding : cheerful, encouraging, optimistic, yet realistic; entirely professional, yet with an impressive and greatly appreciated personal touch. They are a very special team. Thank you.Rory and Liz O'Brien