Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have recently received.
I am writing to you to pass on my gratitude to the excellent service I received from Henry at your Long Melford office. Right from the start to the end he was amazing. Always took my calls (even though he was not selling my house - my estate agents were a different story) and helped the chain wherever possible. The purchase continued throughout the lockdown and Henry was available throughout and extremely professional. Solicitors were unobtainable most of the time but Henry always made time. I think I would have of gone a bit stir crazy with the whole situation but Henry kept the sales on track and we finally managed to complete on the 21st May. Please pass on my thank you to him and if I ever sell this house, I know where to come.3 Slough Hill,
June 2, 2020
Thank you to the fantastic team at David Burr for helping us with the purchase of our new property. A special thanks to Lewis for all his hard work in overcoming any hurdles along the way. His calm and professional manner is a credit to the team and he kept us fully informed every step of the way. We would certainly recommend them and look forward to dealing with them again in the future.
Kathryn & David March 31, 2020
Tim and Amanda at the Castle Hedingham office have been a delight to work with. From the moment I enquired about selling my home, to the purchase of my new house they have both been excellent.
Professional, friendly, positive, calm and pragmatic - nothing was ever too much trouble and they kept the whole process of buying and selling moving in the right direction.
I would not hesitate to recommend David Burr to anyone, I would certainly not look to go anywhere else.
March 17, 2020
Consistently helpful and professional team, I found everyone excellent at David Burr. During a long transaction for my family they remined responsive, empathetic and provided me with helpful advice and guidance. Their knowledge of this area of the country is unparalleled and unlike many agents, they offer realism and a pragmatic approach. Would highly recommend and use again– Charlotte Williams.
Charlotte Williams February 5, 2020
Just wanted to send an email saying how happy I was with the service you provided with the selling and buying of my property. I would like to thank lewis who was a missive help throughout the whole process with nothing being to much when asked of him, very professional guy. I will definitely be working with David burr and especially Lewis again.
Liam January 24, 2020
David Bur Estate Agents, especially Tim, from their Castle Hedingham office have been great, and kept us informed all the way through, what was, a very stressful time.
Our previous sellers pulled out at the last minute, and after viewing seven houses in one day, we settled on this lovely property in Gosfield.
But the purchase was far from straightforward, with Tim having to deal with, and sort out all the other houses in the chain, so we could move in before Christmas.
So again, we thank you all, especially for our lovely new home.
Mr and Mrs Drummond January 15, 2020
I found David Burr’s Castle Hedingham office, and in particular their Tim Rutter, an extremely capable and tenacious agent in my recent house purchase. The purchase was far from straightforward but Tim dealt admirably with the challenges presented and was very pragmatic and even-handed in his dealings with both myself and the vendors.
Stonehouse Farm January 9, 2020
Although we did not find a suitable property with yourselves. I would like to take this this opportunity to make you aware of the most excellent service we received from your colleague Lewis.
His diligence when helping us when viewing the various properties was very helpful. His professional nature, patience and knowledge were greatly appreciated.
It so often occurs that people do not receive the credit and gratitude they deserve for representing the Company so well.
I would not hesitate in recommending David Burr and young Lewis to anyone.
Tim Clarke January 6, 2020
I recently bought one of the Fox Cottages in Stanningfield. I found Lewis to be very professional and helpful in my purchase. When I had questions Lewis was readily available for me to speak to and answered my questions to help me feel more at ease. Even if I had to leave a voice mail he returned my call promptly. It was my first time buying in England and so some of my questions and worries may have been simple to Lewis, and perhaps a little annoying, but he never made me feel insignificant and set my mind to rest on worries I was having. Even after my purchase Lewis has been there for me. I will highly recommend Lewis and the David Burr office in Bury to my friends and any one selling or buying a house. I thank you all for your hard work and diligence on my behalf.
Bridget Duffield December 16, 2019
Thank you to the team at David Burr for managing the letting of our house while we were abroad. Rachel and her colleagues had a very good relationship with us and our tenants, and arranged the ongoing maintenance work that a period house needs, along with anything required for legal compliance. It meant that we had happy tenants and that our home was handed back to us in excellent condition after 4 years of letting. The team were very professional and I was able to just leave them to it, which was perfect for our needs, being absent from the country.
Mrs E Tindall October 9, 2019
I would like to say a massive thank you to all the team. I have bought houses before and this one has been by far the smoothest. I really appreciated the card you sent as well, I thought if was a lovely touch.
Lesley Whitelaw September 30, 2019
Would like to say a big thank you to David Burr Estate Agents, Bury St Edmunds, for their professional services in selling our property. I think we'd all agree, it was one of the longest and most frustrating of sales, due to Land Registry issues, but never once felt pressured by the wonderful professional and friendly team. Again a big thank you. Would thoroughly recommend Murray Rose and his team to anyone thinking of entering the market or selling their home.
Kevin Frost August 19, 2019
We would like to thank everyone at the Castle Hedingham office for their assistance with our recent house sale.
Throughout the whole process we could not fault their dedication and professionalism. Tim without a doubt is by far the best Estate Agent we have ever dealt with. Not only did he do everything necessary to keep the process moving, but he went above and beyond to keep all parties informed and calm, even if that meant making a call well into the evening. He certainly is a rare breed and we would never hesitate to recommend their services.
HALSTEAD - MR & MRS MYCROFT August 7, 2019
The service we received from David Burr and in particular from Murray rose and his staff was excellent. Our personal circumstances were not straight forward and at times very stressful and Murray and his staff were most patient, professional and helpful. They were a pleasure to deal with and we recommend them highly.
August 5, 2019
Sincere thanks to you all at David Burr who helped to make my recent sale and purchase possible.
As I asked the question ‘do people who see a house they like really manage to sell their own in order to buy?’, I’m not sure I was convinced. You have made this happen for me and I will always be grateful. Wishing you much continued success.
T Gorzelak July 12, 2019
Great team, very efficient. I would highly recommend them.
Mr E Hollingsworth July 10, 2019