Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have recently received.
Impeccable & friendly customer service throughout the process
Mr Latham (Landlord) February 17, 2021
We had made the decision, after 25 years it was time to leave our family home. The decision was difficult enough and we were more than saddened to be leaving. We were dreading the whole selling process. Estate Agents’ don’t have the best reputation but having done our research, we decided to go with David Burr as we felt they would be right for our lovely house, and for us. The people there seemed different, and in particular, Lewis Wingate and the Bury team actually cared about making a contribution and sparing us as much pain and difficulty as possible. It wasn’t easy , we were struck with a general election, the chaos of Brexit and then Covid 19….so a triple whammy made life impossible.
With all of this, we then suffered an aborted sale – right at the last minute the buyer pulled out – this is the sort of thing they make movies out of. Through all of this the ‘White Knight’ in the form of Lewis and his team kept our spirits up and the viewings kept coming. They showed such determination and affection for our house that they were like the proverbial dog with the bone, giving up weekends, making Sunday phone calls and keeping things rolling on. When we did find a buyer, they just excelled in handholding the buyer’s and us by guiding us through the great tubs of treacle that you suffer when selling a house dealing with solicitors, surveyors, valuations, planning permissions, and chasing all the details and mountains of paper work.
We sold our house to a lovely family who will take it on to another level and cherish it as much as we did. We don’t really think that would have been possible without the terrific help, care and determination of Lewis Wingate and the magic touch that David Burr, as a leading East Anglia estate agent, can deliver. Thank you
Peter & Susan Cunard February 10, 2021
Lewis was the estate agent acting for the sellers of our dream home, which we moved into in January 2021. Personable, thoughtful and empathetic, we can’t recommend him highly enough. During our purchase, he kept up momentum without being pushy and acted as a trusted adviser and intermediary between ourselves and the sellers. As buyers, we appreciated Lewis’ pragmatism and drive to give balanced advice, not just to act for the sellers. His tenacity in keeping the conveyancing process on track is truly excellent, and he combines this with an ability to cut through and find solutions to get the deal done, which we valued hugely.
Nathan & Hannah Evans February 10, 2021
Lovely people to do business with. Found very nice tenants very quickly with a minimum of fuss.
Ms L Hyn January 13, 2021
I wanted to write a commendation for Rob Archer, who was extremely helpful, positive and friendly during my viewings of Mallards which, after meeting so many estate agents during my property search over the past six months, had left me feeling completely disillusioned with the process of trying to find a suitable property in such a frenzied market. I feel that as a nation we are generally quick to complain, but rarely take the time to thank people who do a great job, so I wanted to do my bit, and thank both Rob and David Burr for giving me back some confidence that there are good agents out there, it’s just a matter of finding them and then recommending them to others in the same situation.
January 5, 2021
What an incredible estate agent!! Managing Director, Tim Rutter is first class!! He was our sellers estate agent and not even our own and was fabulous throughout. He kept us up to date (sometimes even before our solicitor) on what was going on and was constantly going above and beyond for us. I hope we never need or want to sell but if we do, we know where to go!! Thanks to everyone at avid Burr Castle Hedingham for 5 star customer service!!!
Mr B and Miss B. November 19, 2020
We’ve been dealing with Julie Olver in the Property Management team. We couldn’t recommend her more. 10/10, great agent, extremely professional.
Mr J Chroscicki November 19, 2020
Quick note to say thank you to you and Rob for all the work you have put in to sell Winchester Road.Everything has been handled extremely professionally and it’s been a pleasure working with you.We look forward to more in the future.
Simon November 19, 2020
I just wanted to say that David Burr has been incredible. Particularly during a pandemic it hasn't been easy, but you seem to go that extra mile, which in the end makes a huge difference. Right from the start of putting our house on the market to following it right through to Exchange - helping to resolve any bumps along the way with the chain has been fantastic. We would have no hesitation in recommending you guys or using you again if needed.
We also wanted to praise Lewis, he always returned our calls, kept us informed and went over and above to get us over the finishing line of an exchange. As an representative of your company, you should be very proud to have such a hard working and honest individual working for you and is a credit to you. Every member of your team was so helpful if Lewis was not available and the messages always got through.
Thank you again and wishing you the best for the future.
Michael and Dee Revens November 10, 2020
Thank you so much to Lewis for going the extra mile and bringing the keys for Mere View to us last Friday. It was lovely to meet you after all this time.
We would also like to thank you for your sterling work over the last few months. You have been an absolute star and we both acknowledge that without your support and tenacity the sale may never have reached completion.
Thanks once again
Simon and Rachel Charlton
October 21, 2020
The level of service received from start to finish was exemplary. Communication is the most underrated trait in a world of emails and iPhones, but Lewis wasn’t afraid to answer the phone or make a call to provide regular updates (good or bad) throughout the entire process.
Knowing that he was ‘on our side’ made us feel at ease throughout, allowing us to prepare for the big move that awaited us.
Thank you Lewis and the team at David Burr Bury St Edmunds.
September 8, 2020
We recently sold our house with David Burr and our point of contact through the whole process was with Lewis Wingate. Having not moved for nearly 30 years it was quite a daunting and anxious time for us. From the outset of choosing who to sell our house with, Lewis made our decision to choose David Burr a formality, displaying an efficient, professional, open and honest approach.
Throughout the whole sale and purchase process, which was not straightforward due to the Covid 19 Pandemic, Lewis always went the extra mile and never failed to impress us. His communication skills are exemplary, always on hand providing sound advice and guidance, listening to our thoughts and concerns and giving us reassurance and confidence.
Lewis was so proactive, working tirelessly up and down our chain making sure everyone was kept in the loop. We would have no hesitation in recommending Lewis Wingate of David Burr to any prospective seller and would certainly choose him if we ever move again!
Chris August 13, 2020
It certainly was not an easy time to attempt to sell our home as we put it on the market in the middle of the Brexit uncertainty, but somehow you still managed to get the right people interested. Sadlythe interested parties were struggling with their own sales, so we did not move forward with any solid offers until after Brexit was decided. You put up with our demands of all viewings to be accompanied, and gave up your weekends to facilitate this demand by undertaking all viewings yourself. Something we were extremely grateful for.
Then the world threw Covid-19 at us, and I really thought that there was no way we could sell during the lockdown. However you were determined, and as you are fully aware, you got us through more difficult times including buyer valuation nightmares, missing buyer estate agents, an impatient property developer, missing buyer solicitors. But you did it.
Even in extreme times, with me being very demanding you never missed a beat.
Cathryn and I are sincerely grateful for your unwavering commitment and determination.
We are so glad that we appointed you and David Burr.
Kieran & Cathryn Moulden August 6, 2020
Thank you so much for all the hard work that you have put into managing, and selling our house. We really could not have asked for more, your perseverance and positivity have been amazing! Tricky times, but at last is has gone. We have moved many times, and you have stood head and shoulders above all the other agents we have dealt with” Thank you, Kevin and Elaine Tindall
Kevin and Elaine Tindall June 25, 2020
I am writing to you to pass on my gratitude to the excellent service I received from Henry at your Long Melford office. Right from the start to the end he was amazing. Always took my calls (even though he was not selling my house - my estate agents were a different story) and helped the chain wherever possible. The purchase continued throughout the lockdown and Henry was available throughout and extremely professional. Solicitors were unobtainable most of the time but Henry always made time. I think I would have of gone a bit stir crazy with the whole situation but Henry kept the sales on track and we finally managed to complete on the 21st May. Please pass on my thank you to him and if I ever sell this house, I know where to come.3 Slough Hill,
June 2, 2020
Thank you to the fantastic team at David Burr for helping us with the purchase of our new property. A special thanks to Lewis for all his hard work in overcoming any hurdles along the way. His calm and professional manner is a credit to the team and he kept us fully informed every step of the way. We would certainly recommend them and look forward to dealing with them again in the future.
Kathryn & David March 31, 2020