Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have recently received.
What an incredible estate agent!! Managing Director, Tim Rutter is first class!! He was our sellers estate agent and not even our own and was fabulous throughout. He kept us up to date (sometimes even before our solicitor) on what was going on and was constantly going above and beyond for us. I hope we never need or want to sell but if we do, we know where to go!! Thanks to everyone at avid Burr Castle Hedingham for 5 star customer service!!!
Mr B and Miss B. November 19, 2020
We’ve been dealing with Julie Olver in the Property Management team. We couldn’t recommend her more. 10/10, great agent, extremely professional.
Mr J Chroscicki November 19, 2020
Quick note to say thank you to you and Rob for all the work you have put in to sell Winchester Road.Everything has been handled extremely professionally and it’s been a pleasure working with you.We look forward to more in the future.
Simon November 19, 2020
I just wanted to say that David Burr has been incredible. Particularly during a pandemic it hasn't been easy, but you seem to go that extra mile, which in the end makes a huge difference. Right from the start of putting our house on the market to following it right through to Exchange - helping to resolve any bumps along the way with the chain has been fantastic. We would have no hesitation in recommending you guys or using you again if needed.
We also wanted to praise Lewis, he always returned our calls, kept us informed and went over and above to get us over the finishing line of an exchange. As an representative of your company, you should be very proud to have such a hard working and honest individual working for you and is a credit to you. Every member of your team was so helpful if Lewis was not available and the messages always got through.
Thank you again and wishing you the best for the future.
Michael and Dee Revens November 10, 2020
Thank you so much to Lewis for going the extra mile and bringing the keys for Mere View to us last Friday. It was lovely to meet you after all this time.
We would also like to thank you for your sterling work over the last few months. You have been an absolute star and we both acknowledge that without your support and tenacity the sale may never have reached completion.
Thanks once again
Simon and Rachel Charlton
October 21, 2020
The level of service received from start to finish was exemplary. Communication is the most underrated trait in a world of emails and iPhones, but Lewis wasn’t afraid to answer the phone or make a call to provide regular updates (good or bad) throughout the entire process.
Knowing that he was ‘on our side’ made us feel at ease throughout, allowing us to prepare for the big move that awaited us.
Thank you Lewis and the team at David Burr Bury St Edmunds.
September 8, 2020
We recently sold our house with David Burr and our point of contact through the whole process was with Lewis Wingate. Having not moved for nearly 30 years it was quite a daunting and anxious time for us. From the outset of choosing who to sell our house with, Lewis made our decision to choose David Burr a formality, displaying an efficient, professional, open and honest approach.
Throughout the whole sale and purchase process, which was not straightforward due to the Covid 19 Pandemic, Lewis always went the extra mile and never failed to impress us. His communication skills are exemplary, always on hand providing sound advice and guidance, listening to our thoughts and concerns and giving us reassurance and confidence.
Lewis was so proactive, working tirelessly up and down our chain making sure everyone was kept in the loop. We would have no hesitation in recommending Lewis Wingate of David Burr to any prospective seller and would certainly choose him if we ever move again!
Chris August 13, 2020
It certainly was not an easy time to attempt to sell our home as we put it on the market in the middle of the Brexit uncertainty, but somehow you still managed to get the right people interested. Sadlythe interested parties were struggling with their own sales, so we did not move forward with any solid offers until after Brexit was decided. You put up with our demands of all viewings to be accompanied, and gave up your weekends to facilitate this demand by undertaking all viewings yourself. Something we were extremely grateful for.
Then the world threw Covid-19 at us, and I really thought that there was no way we could sell during the lockdown. However you were determined, and as you are fully aware, you got us through more difficult times including buyer valuation nightmares, missing buyer estate agents, an impatient property developer, missing buyer solicitors. But you did it.
Even in extreme times, with me being very demanding you never missed a beat.
Cathryn and I are sincerely grateful for your unwavering commitment and determination.
We are so glad that we appointed you and David Burr.
Kieran & Cathryn Moulden August 6, 2020
Thank you so much for all the hard work that you have put into managing, and selling our house. We really could not have asked for more, your perseverance and positivity have been amazing! Tricky times, but at last is has gone. We have moved many times, and you have stood head and shoulders above all the other agents we have dealt with” Thank you, Kevin and Elaine Tindall
Kevin and Elaine Tindall June 25, 2020
I am writing to you to pass on my gratitude to the excellent service I received from Henry at your Long Melford office. Right from the start to the end he was amazing. Always took my calls (even though he was not selling my house - my estate agents were a different story) and helped the chain wherever possible. The purchase continued throughout the lockdown and Henry was available throughout and extremely professional. Solicitors were unobtainable most of the time but Henry always made time. I think I would have of gone a bit stir crazy with the whole situation but Henry kept the sales on track and we finally managed to complete on the 21st May. Please pass on my thank you to him and if I ever sell this house, I know where to come.3 Slough Hill,
June 2, 2020
Thank you to the fantastic team at David Burr for helping us with the purchase of our new property. A special thanks to Lewis for all his hard work in overcoming any hurdles along the way. His calm and professional manner is a credit to the team and he kept us fully informed every step of the way. We would certainly recommend them and look forward to dealing with them again in the future.
Kathryn & David March 31, 2020
Tim and Amanda at the Castle Hedingham office have been a delight to work with. From the moment I enquired about selling my home, to the purchase of my new house they have both been excellent.
Professional, friendly, positive, calm and pragmatic - nothing was ever too much trouble and they kept the whole process of buying and selling moving in the right direction.
I would not hesitate to recommend David Burr to anyone, I would certainly not look to go anywhere else.
March 17, 2020
Consistently helpful and professional team, I found everyone excellent at David Burr. During a long transaction for my family they remined responsive, empathetic and provided me with helpful advice and guidance. Their knowledge of this area of the country is unparalleled and unlike many agents, they offer realism and a pragmatic approach. Would highly recommend and use again– Charlotte Williams.
Charlotte Williams February 5, 2020
Just wanted to send an email saying how happy I was with the service you provided with the selling and buying of my property. I would like to thank lewis who was a missive help throughout the whole process with nothing being to much when asked of him, very professional guy. I will definitely be working with David burr and especially Lewis again.
Liam January 24, 2020
David Bur Estate Agents, especially Tim, from their Castle Hedingham office have been great, and kept us informed all the way through, what was, a very stressful time.
Our previous sellers pulled out at the last minute, and after viewing seven houses in one day, we settled on this lovely property in Gosfield.
But the purchase was far from straightforward, with Tim having to deal with, and sort out all the other houses in the chain, so we could move in before Christmas.
So again, we thank you all, especially for our lovely new home.
Mr and Mrs Drummond January 15, 2020
I found David Burr’s Castle Hedingham office, and in particular their Tim Rutter, an extremely capable and tenacious agent in my recent house purchase. The purchase was far from straightforward but Tim dealt admirably with the challenges presented and was very pragmatic and even-handed in his dealings with both myself and the vendors.
Stonehouse Farm January 9, 2020