Customer service and satisfaction is important to us at David Burr. Here are some of the kind words we have recently received.
As we finally approach completion of the sale of our house, Sarah and l wanted to thank you and your team for the very professional and friendly service that you have provided to us during the sale proccess.
We invited David Burr to tender partly because we thought that your photo's of other properties were a cut above other agents but also simply to have a valuation to compare with firms that we had used in the past and most particularly to ensure that we had a valid comparison to determine whether we would go to an 'online' virtual agent.
Once we had instructed you, we were delighted with the service and commitment that you and your team at the Woolpit office delivered to us. We particularly noted that what you said, you did and you did quickly and conscientiously - not necessarily a characteristic that can always be found amongst your profession but which you possess in abundance.
You delivered more than 20 viewings within the first 10 days and secured two offers both of which were more-or-less asking price - this we noted delivered on your confident forecast at outset of what you could achieve for us.
Perhaps the most outstanding feature of your service during the long offer to exchange period (our fault not yours), was your patient mediation with our buyer. We realise that this could not always have been a great experience for you but we have no doubt that the core reason that the deal held together over such a long period was your handling of our buyer and we thank you for this.
Such a pleasure doing business with you all and thank you very much once again.
With best wishes
Malcolm and Sarah Parker
Malcolm and Sarah Parker November 30, 2016
Letting - Excellent service throughout, quick and efficient with no confusing or complex processes.
Mr R Acres November 23, 2016
Very helpful and efficient kept us informed of everything along the way.
Mr M Curran November 23, 2016
Property let by David Burr in Castle Hedingham. Service provided was "excellent".
Mr Medcraft July 26, 2016
Our first contact with David Burr (Jack/Dan/Sam in Leavenheath) was to enquire about a property that was being handled by the team. So impressed with the attitude, professionalism and communication, when it came to putting our property on the market we felt it only right to market with Jack and the team. We were confident that prospective buyers for our property would also be greeted in such a way by a professional, friendly team with excellent communication skills. We encountered some delays during the sale process of our property, but throughout Jack and the team remained focused, supportive and kept us informed of progress. Thank you for all your efforts, kind regards, Lisa and David Rapkins.
Mr & Mrs Rapkins July 26, 2016
I found David Burr on right move as we are looking for a 4 bedroom property. When l called David Burr to arrange to view one of their property’s I was interested in, they gave the appointment on the same day and they allowed me extra time to view the house once I arrived.
David Burr have good customer service and the staff are very friendly, helpful and happy to serve you. l already feel part of the family as they make me feel important. I am so happy and looking forward to renting one of their property’s long term and l know l will enjoy my stay, knowing that David Burr will be a phone call away. I will recommend anyone to buy or rent one of David Burr’s property.
Ms C Howard July 7, 2016
Our experience with David Burr was first class from start to finish. They had our property sold within two weeks of going to market and ensured the sale went through very smoothly. Friendly, professional and expert, we would highly recommend them to anyone considering selling their home.
The Cottage on the Green, Great Wratting April 12, 2016
Please thank whoever was responsible for sending us the cuttings from the "Haverhill News".
The advertisement looks so good we cannot understand why we are selling the place, let alone why it has not been "snapped up" 10X already!
Some friends said they had seen our house in their Cambridge paper when we were out together last week, so we would like to thank all of you at David Burr, whichever branches you all are, for your efforts on our behalf.
40 Chapel Street, Stoke by Clare March 3, 2016
Excellent service and result. Helpful advice , altogether a very painless and rewarding experience.
Garnons Cottage, Wormingford March 3, 2016
Many thanks, Rachel and, once more, thank you for your help and advice on getting us going again. Your services have been an excellent advertisement for David Burr and confirm us in the view we have been wise to stick with you for our property services.
Saffron Cottage, Long Melford March 3, 2016
"We have been impressed with the promptness , friendliness, and professional manner in which David Burr assisted with this sale. Definitely recommended."
“We were extremely pleased with the service that we received from the Bury office in the sale of our Converted Barn. The exposure given was excellent and the property was sold to our first viewing client. The after service similarly was excellent particularly in following up what was a difficult chain of buyers.”
South Barn - Cross Green, Cockfield, Suffolk March 3, 2016